The Banyan team are prepared to help the outpatients and their families in the event of a crisis that needs immediate attention. For example, if the patient gets ill or is taken by sudden side effects, the family members may call The Banyan for urgent advice and support. In the event of an illness, The Banyan helps the family in getting financial assistance, such as hospital subsidies. The Banyan sometimes helps the families in finding employment and, whenever needed, The Banyan also provides support in the form of counselling and family therapy.