Future Direction
Dial 100 | The Banyan Village | Community Mental Health Programme | Urban Health Clinic | District Mental Health Programme | Resource Centre | Networking
Dial 100
- 24-hour response
In October 2004 The Banyan
announced that it was unable to take in new residents, as there
simply was not sufficient space for taking in additional residents.
The Banyan therefore approached the government for an alternative
solution, and on 23rd December 2004, The Banyan launched an
exclusive 24/7 mental health emergency helpline in partnership
with the police. The helpline, Dial 100, acts as a link between
the public, the Chennai City Police and The Banyan, aiming to
rescue wandering persons with mental illness and to provide
them with immediate shelter, care and treatment at the Institute
of Mental Health. The helpline is run by a helpline worker from
The Banyan, who receives the emergency calls and informs a social
worker from The Banyan, who goes on a rescue mission and informs
the Police. The rescued individual is presented to a psychiatrist
and The Joint Commissioner of the police, who interview the
patient and assess the psychiatric status of the client. If
the person is found to be in need of psychiatric care, a Reception
Order is issued by the Commissioner and presented to IMH, where
the treatment process begins. The Banyan team follow up on the
health of the patient after a period of three months and help
relocate the resident
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